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Couple Learns Hard Lesson About Buying Gray Market Nikon Gear

Posted On: Oct 16, 2021   |   Posted By: Peta Pixel

An unfortunate couple in Chicago learned how camera manufacturers treat what is known as “gray market” equipment when Nikon refused to service their P1000 camera. They were confused, as they didn't buy it from a shady, unknown site, but from Walmart: an authorized Nikon dealer.
As reported by CBS Chicago , Lisa and Bruce Gaylord purchased a Nikon Coolpix P1000 from Walmart's website in 2019 for $800 so that Mrs. Gaylord could photograph birds during the migration season. Unfortunately, just before the season kicked off in 2021, Mrs. Gaylord found that her camera's electronic viewfinder stopped operating and the lens no longer extended. She says she thought it was a battery issue, but dismissed this as a possibility when multiple battery swaps did not solve the problem. It was clear that the camera was broken.
When she tried to reach out to Nikon to get it repaired, the company informed her that based on the serial number, the camera was classified as gray market and that not only was it not under warranty,...

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